Returns & Exchanges

Due to the perishable nature of our professional-grade flour products, we prioritize food safety and quality control in our return process. If your order arrives damaged or incorrect, we are committed to providing a swift replacement or refund to ensure your baking remains uninterrupted.

Return Process

• 1.
  Inspect Your Shipment

  Upon delivery, please examine your flour bags for any punctures, moisture damage, or signs of tampering before opening the seals.

• 2.
  Document Issues

  If you find a defect, take clear photographs of the product and the shipping label to help our quality assurance team process your claim.

• 3.
  Contact Support

  Email our customer service team within 7 days of receipt with your order number and the documentation of the damage or error.

• 4.
  Resolution Processing

  Once approved, we will issue a full refund to your original payment method or dispatch a fresh replacement shipment at no additional cost.